Terms and conditions
Terms and conditions
The offer and sale of products on this website www.hideoutbrand.com are governed by the following General Conditions of Sale.
The products purchased on www.hideoutbrand.com are sold directly by “Alfred Basha” based in Via Del Vaso 43/A – 30031 Dolo (VE), VAT number 04515810275.
Applicability of these conditions of sale
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on hideoutbrand.com between users of the aforementioned site and the Seller. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on www.hideoutbrand.com via links, banners or other hyperlinks. It is the user's responsibility to check the conditions of sale before placing orders and purchasing products and services from parties other than the Seller. Hideoutbrand.com is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce operations between users of www.hideoutbrand.com and third parties.
Through the hideoutbrand.com website, the Seller offers products for sale and carries out its electronic commerce activity exclusively towards its end users who are "consumers", or any natural person acting for purposes not related to their commercial or entrepreneurial activity. or professional, possibly carried out.
The Seller, therefore, reserves the right not to process orders from parties other than the "consumer" or in any case to orders that do not comply with its commercial policy.
Conclusion of the contract between consumer and seller
Purchase requests from countries not included among those indicated cannot be accepted.
The consumer who intends to place a purchase order for one or more products on hideoutbrand.com, in order to conclude the purchase contract, must complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions. instructions.
The order form contains a reference to these General Conditions of Sale and to the Information on the Right of Withdrawal, as well as a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties). , the accepted means of payment and the methods of delivery of the purchased products, the shipping and delivery costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased products.
Before proceeding with the purchase of the products, by transmitting the order form, the consumer is required to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, and may also print, store or reproduce a copy for personal use. .
Before proceeding with the transmission of the order form, the consumer will be able to identify and correct any errors in data entry.
By sending the order form, the consumer declares to have understood and accepted its contents, as well as the General Conditions of Sale and Use, the Privacy Policy and the legislation on the Right of Withdrawal. Failure to fully accept such contents will result in the order not being able to be processed.
Product prices may be subject to updates. The consumer is required to verify the final sales price before submitting the relevant order form.
The contract is concluded when the Seller receives the order form electronically, after verifying the correctness of the data relating to the order.
Once the contract is concluded, the Seller will take charge of the purchase order.
The order form will be archived in the seller's database for the period of time necessary to process the orders and in any case within the terms of the law. The consumer will be able to view the orders placed by accessing his profile and consulting the appropriate section.
The Seller reserves the right not to process purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or in the event of unavailability of the products. In these cases, the seller will inform the consumer by e-mail that the contract is not concluded and that the Seller has not followed up on the purchase order, specifying the reasons. If the products presented on hideoutbrand.com are no longer available or on sale at the time of the last access to the site or the sending of the order form, it will be the Seller's responsibility to communicate to the consumer promptly and in any case within 14 days to starting from the day following the day on which the order was sent to the Seller, any unavailability of the products ordered. In case of forwarding the order form and paying the price, the Seller will reimburse the relevant sum, without being liable for any type of further compensation.
Once the contract is concluded, the Seller will send the consumer, via e-mail, a receipt of the purchase order, which will contain the information already contained in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, the information relating to the essential characteristics of the product and the detailed indication of the price, means of payment, right of withdrawal and delivery costs).
Characteristics of the goods for sale
The essential characteristics of the products on hideoutbrand.com are presented within each product sheet. However, the images and colors of the products offered for sale may not correspond exactly to the real ones due to the Internet browser and monitor used.
All products are equipped with an identification tag. In order to exercise the right of withdrawal, it is necessary that the tag has not been removed.
The Seller, in the event of exercising the right of withdrawal, has the right not to accept the return of products that do not have the tag or that have been altered in their essential and qualitative characteristics or that have been damaged.
Payments
The payment methods for the price of the products and the related shipping and delivery costs are indicated in the order form and constitute an integral part of these Conditions of Sale.
If payment by credit card is chosen, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to Paypal or other banks, which provide the relevant remote electronic payment services, without third parties being able to have access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase for which it is provided and to issue the relevant refunds in the event of any product returns, following exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on hideoutbrand.com. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged at the time of purchase.
For further details, please refer to the information relating to user registration on the hideoutbrand.com website
Shipping and delivery of products
The shipment of products ordered on www.hideoutbrand.com takes place via express courier. Delivery times include working days only and do not include holidays. Orders placed to an address not accepted by our courier (PO Boxes and Post Office Boxes) will be automatically cancelled.
Right of withdrawal
The consumer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the products purchased on hideoutbrand.com.
To withdraw from the contract the consumer must do the following:
Write an email to ecommerce@hideoutbrand.com;
Return the products to the Seller by handing them over to the courier for shipping, according to the methods indicated in the following paragraphs, within 14 working days from receipt of the goods;
Wait for confirmation of acceptance of the return by the Seller and the consequent refund.
The costs of returning the purchased products are borne by the buyer.
The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points - is considered exercised correctly if the following conditions are also fully respected:
– the request must be sent to the Seller within 14 working days of receipt of the products;
-the products must not have been used, worn, washed or damaged;
-the identification tag must still be attached to the products;
- the products must be returned in their original packaging;
-the returned products must be delivered to the courier within 14 working days from the date on which you received the products.
If the Right of Withdrawal is exercised following the methods and terms indicated, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms established.
The sums will be reimbursed as quickly as possible; in any case, within thirty (30) days from the date on which the Seller receives the goods in its warehouses, it will activate the refund procedures, once the correct execution of the withdrawal procedure has been verified.
If the methods and terms for exercising the right of withdrawal are not respected, as specified in this paragraph, the Consumer will not have the right to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
Refund times and methods
After returning the products, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated. In the event that the checks are concluded positively, the Seller will send the Consumer, via email, the relevant confirmation of acceptance of the returned products.
Regardless of the payment method used by the Consumer, the refund is activated by the Seller, in the shortest time possible and in any case within thirty (30) days from the date on which the Seller receives the goods in its warehouses, after verifying the correct execution of the relevant procedure and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the amount paid, in case of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
The value date of the credit is the same as the debit; consequently there will be no loss in terms of bank interest.
Privacy
The Consumer can obtain information on the processing of personal data by accessing the Privacy Policy.
Furthermore, the Terms of Service contain important information on the processing of users' personal data and on the security systems adopted.
For any other information on the Privacy Policy you can contact the following email address directly info@hideoutbrand.com
Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
Editing and updating
The General Conditions of Sale may be modified, also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the site.
Customer service
The consumer can request any information through our support services by email to the following email address ecommerce@hideoutbrand.com